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    Privacy & Security

    This policy explains how we collect, use, and protect personal information for our missed-call text-back service. It applies to data processed in Canada and the United States and reflects our adherence to PIPEDA (Canada) and CCPA/CPRA (California). Our operations are based in Toronto, ON, Canada, and all missed-call text-back transmissions are encrypted to protect data integrity.

    CatchCall.ca Privacy Policy & SMS Compliance Statement

    1. Information Collection and Consent

    By providing your phone number and completing an order form or contact request on CatchCall.ca, you explicitly consent to receive automated text messages, service agreements, and onboarding notifications from us. Message and data rates may apply. You may opt out at any time by replying STOP to any text message received.

    2. Mobile Information Protection (Strict Carrier Rule)

    CatchCall.ca values your privacy. No mobile information or text messaging originator data will be shared, sold, rented, or leased to third parties or affiliates for marketing, promotional, or any other purposes. All information collected is strictly utilized to configure, manage, and deliver your automated missed-call text-back and Conversational AI services.

    Privacy Policy Details

    Scope & Compliance

    This Privacy Policy governs the collection, use, and disclosure of personal information for our missed-call text-back services. Our operations are strictly designed to comply with the following North American legal and telecommunications standards:

    • Canada: The Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
    • USA: The Telephone Consumer Protection Act (TCPA) and state-specific privacy laws, including the CCPA/CPRA.
    • Carrier Standards: Comprehensive adherence to A2P 10DLC (Application-to-Person 10-Digit Long Code) requirements as mandated by major mobile carriers.

    Canadian Statutory Rights & Quebec Law 25 Compliance

    Beyond federal PIPEDA requirements, we recognize the enhanced rights of residents in all Canadian provinces, including Quebec.

    • Rights to Portability & De-indexation: You have the right to receive your personal data in a structured, commonly used technological format and the right to request that we cease the dissemination of your information.
    • Confidentiality by Default: Our systems are configured to the highest level of confidentiality by default, ensuring no non-essential data is collected without your active intervention.
    • Consequences of Non-Consent: Providing your mobile number is necessary for the missed-call text-back service. If you choose not to provide this information, we will be unable to offer automated SMS acknowledgment or routing.
    • Profiling & Tracking: Our website may use cookies or tracking technology to improve service delivery. You may disable these tracking functions at any time through your browser settings.

    Mobile Privacy & Non-Sharing Commitment

    We maintain a strict policy regarding your mobile data. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All data categories mentioned in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances. We do not sell, rent, or lease our customer lists or mobile telephony data to third parties. If you are unsatisfied with our response to a privacy concern, you have the right to file a formal complaint with the Office of the Privacy Commissioner of Canada.

    Data Collection and Handling

    When a call is missed and our automated system triggers a response, we collect only the essential personal information and telephony data required to facilitate the connection and maintain regulatory compliance across Canada and the USA. We use automated systems and logic to facilitate our missed-call text-back service. These systems automatically trigger responses based on incoming call metadata. No human agent is involved in the initial acknowledgment of your missed call.

    Information We Collect:

    • Mobile Phone Numbers: Automatically identified from incoming calls to provide the immediate text-back service.
    • Conversation Data: The content of SMS messages sent and received to facilitate customer support and inquiry management.
    • Telephony Metadata: Critical technical logs including timestamps, delivery status, routing endpoints, and interaction metrics to ensure reliable service delivery.
    • Opt-In Records: Secure documentation of how and when a user provided consent—including timestamps and methods—to meet TCPA, CASL, and A2P audit requirements.

    SMS Opt-In & Consent

    Our communication protocols are built on a foundation of transparency and user control, ensuring full compliance with CASL (Canada) and TCPA (USA) standards.

    • Transactional Consent: By placing a call to a business number provisioned through our service, you provide implied consent to receive a single, immediate automated transactional text response regarding that specific missed connection.
    • Marketing Consent: We maintain a strict "no-spam" policy. We do not send marketing or promotional messages without documented express written consent.
    • Right to Revoke: Consent can be withdrawn at any time. Users may text STOP or ARRET to cease all further communications.

    Data Retention Limits & Security Measures

    We prioritize the protection of your personal information through a multi-layered security framework. We utilize industry-standard TLS (Transport Layer Security) to encrypt data in transit and AES-256 encryption to protect data at rest. Access to personal information is strictly governed by role-based access controls, ensuring only authorized personnel can interact with sensitive data.

    Opt-Out & Support Mechanisms

    We respect your privacy and provide simple, immediate methods to manage your communication preferences. Users maintain the absolute right to revoke consent and discontinue communications at any time.

    • To Opt-Out: Should you wish to stop receiving messages, simply text STOP (or ARRET for Canadian residents) to the phone number from which you received a message.
    • For Support: If you require assistance or have questions regarding our messaging service, text HELP to the same number.